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Add Session
Whatever you pick is taken off the public grid, so it can't clash with a website booking.
A session runs 60 minutes, so any start works as long as it is a clear hour away from your other sessions that day. The 15-minute break only shapes what clients see on the website.
Session mode (from client plan)
Select a client…
Mode is set automatically from what the client paid for — mentors cannot change it.
Uses 1 plan credit when available. The Session ID is allocated instantly. Discovery Chat must be booked by the client or created by admin.
Today
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Open queue
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Pending
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Completed
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My Ongoing Clients
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This Week
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Done This Month
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Total Clients
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No Shows
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Session Timeline
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How to use Tasks & Notes
Today
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My Clients
Everyone assigned to you. Check Case Map overdue, open a client for notes, or jump to Active Session.
Clients
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Ongoing
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Case Map overdue
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Upcoming
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Pending
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Unread chats
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Client Workspace
Open a client to view session history, the Case Map, and internal notes.
Client Snapshot
Case Map Status
Summary & Homework
Discovery Chat: no Case Map needed. Paid sessions: save the Case Map once first.
Send 20% discount
After first session is Completed or No Show. One offer per client for life (new mentor cannot re-send). Code = first name + 20.
Previous Sessions
Completed and No Show sessions for this client — who conducted them, Session ID, and the count in their plan (e.g. 2/5).
Client Reports
MindHope Counselling Reports for this client. Please complete open requests within 24 hours. Sent letterheads stay openable here.
Send Summary & Homework
Every session needs its own Summary and Homework, linked to that Session ID, within 12 hours — including Discovery Chat. Discovery Chat does not need a Case Map. For a paid session, save the Case Map (below) once before sending.
Confirm or complete a session first so it receives an ID like MH-550-S01.
Sent to Client
Latest Summary & Homework notes appear first.
Additional Comments
Save the Case Map once to unlock the internal comments timeline.
Send 20% discount
After the first session is Completed or No Show, share your personal code (e.g. DISHA20, AMANM20). Valid 24 hours in MySpace for Understanding & Transformation only. One offer per client — if a mentor already sent it, a new mentor cannot offer again. Client gets email + in-app notice.
MindHope Case Map
Filled once per client, on the first completed paid session (S01 when that session was paid). Discovery Chat does not need a Case Map. After save, the map is read-only. Send Summary & Homework within 12 hours of every session, including Discovery Chat.
1. Presenting Problem
2. Core Emotions
3. Trigger Patterns
4. Core Beliefs
5. Behavioural Loops
6. Support System
7. Desired Transformation
8. Additional Field
Active Session
No active or upcoming session in your queue right now.
Video / Audio Room
Meet link missing — paste a backup Google Meet link and email the client.
Auto Meet links appear here when ready. Use Send backup Meet link if the client cannot join. Tap Acknowledge on the session card.
MindHope Case Map
Mentor onlyOpen this client's Case Map and Notes workspace. The Case Map is filled once; after save you can send Summary & Homework to the client.
Session History
Only closed sessions appear here — completed, no-show and cancelled. Pending & upcoming sessions live in your .
Closed Sessions
🔒 Once a session is marked Completed or No Show, it is locked and can only be changed by an administrator.
Availability
Next 14 days (IST). Define availability blocks (From → To). The system generates client booking slots every 15 minutes. Locked days need approval to edit; leave days need no blocks.
Availability blocks · sessions 60 min + 15 min break · couple 75 min + 15 break · free chat 60 min · clients see starts every 15 min · min 230 minutes/working day (≈3 sessions + buffer) · keep the next 4 days covered · leave days skipped.
Window (IST)
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Apply for leave
Standard entitlement: 5 leaves per calendar month. During probation: 2 leaves per calendar month. Unused leave does not roll over. If this month is full, you may use next month’s entitlement in advance once; you cannot borrow from a further month after that. Approved leave can be cancelled on request.
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Slot Coverage
Help provision open capacity (IST date range, max 14 days). Available rows are packable 60-min sessions. Test mentors are hidden. Grey GAP / amber NEED COVERAGE rows flag empty windows.
My Earnings
Your session earnings by bi-weekly payout cycle. Cycles run 1–15 and 16–end of month; PCDs (₹200) are deducted per cycle. If a client books Understanding or Transformation (audio or video) with you within 15 days of their last session, ₹200 is added to that cycle. A chat plan, or a plan booked with someone else, does not.
Current Cycle
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Sessions This Cycle
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Gross This Cycle
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Net Payable
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Sessions in Current Cycle
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Deductions (PCD)
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Past Cycles
| Cycle | Sessions | Completed | No Shows | Gross | PCD | Net Payable | Payout |
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My Performance
How your clients are doing. This month shows what has already happened: who came back, who bought a package, and who missed a session. A final percentage waits 30 or 90 days, so nobody is marked as lost on the day of their session. Only you and the admin team can see these numbers.
How your clients did
Month by month
Your clients
Turn on “Only needs attention” to see people who did not buy a package, did not come back, or booked someone else. That list is a good set of people to follow up.
How these numbers work
- Bought a package
- Someone had a Clarity session, which is one first chat, and then bought a 3 or 5 session package with the same counsellor within 30 days. A package bought with someone else does not count in their favour.
- Came back
- Someone whose first session with this counsellor was in the period, and who booked another session with the same counsellor within 30 days.
- Stopped after one session
- Someone had one session and did not book anyone again within 30 days. This cannot be known on the day of the session, because they may still book.
- Booked someone else
- Someone booked a different counsellor next, and did not come back to this one, within 30 days. Came back, Stopped, and Booked someone else are three endings for the same first sessions.
- Stayed with one counsellor
- In their first 90 days, the client did not have a completed session with any other counsellor.
- Sessions in 3 months
- On average, how many sessions a new client completed with this counsellor in the first 90 days.
- Finished the package
- A package that started in the period and reached its last session with the same counsellor within 90 days.
- Booked again afterwards
- After the last session of a package, the client bought another package or kept booking with the same counsellor within 30 days.
- Missed sessions
- Sessions marked No Show, out of sessions that were held or missed. This is counted straight away.
Fairness rules
- A percentage is final only after the wait has passed: 30 days for coming back, stopping, booking someone else, and buying a package, and 90 days for finishing a package and staying with one counsellor. Until then the page shows what has already happened, marked “so far”. That way a client is never marked as lost on the day of their session.
- Only completed sessions count as attended. Coming back, booking someone else, and continuing count any booking that was not cancelled.
- A package paid for without a booking yet is credited to the counsellor of the client’s last completed session in the 30 days before payment.
- Test clients and test mentors are excluded. Months are IST calendar months.
- The score compares each counsellor with the team. 100 means the same as the team. Small numbers are pulled toward the team, and there is no score until at least 5 people have finished their wait.
MindHope Counselling Reports
Please write, digitally sign, and email each report within 24 hours. You earn ₹100 per completed report. Sent reports stay immutable.
Writing report
Digital signature (IT Act s.10A)
Please complete within 24 hours. Type your full registered mentor name to sign — we email the letterhead to the client automatically. You earn ₹100 for each completed report.
Inbox
Chat messages are removed after 30 days.
Requests
Your own availability and leave requests, session cancels, and client mentor-change requests. Approving others’ leave / availability / cancels (and Slot Coverage) is only for mentors admin has marked Worth it — otherwise those queues go to admin.
Leave requests
Leave history
Availability change requests
Each card shows previous vs new mentor From–To blocks only. Pending requests keep current client-facing slots live until approval.
Availability history
Mentor change requests
Mentor change history
Session cancel requests
If you cannot take a confirmed session (for example the concern is beyond your scope), request a cancel from the session card. A Worth-it mentor or admin approves. The client is emailed only after approval.
Cancel history
Code of Conduct and Compliance Policies
Read the current MindHope Code of Conduct and Compliance Policies and keep a copy of your acknowledgment. A certificate is emailed to you from support@mindhope.in. When a later version is published, you will see what is new and acknowledge that.
Required before Workspace
Acknowledge MindHope Code of Conduct and Compliance Policies
Open every document in the list (scroll — there are several sections), then type your name. Or remind yourself in 24 hours — Workspace unlocks until then, and this screen returns when the 24 hours end.
Mentor Profile
Restricted — Ongoing Clients only
You can still log in, complete sessions, and serve assigned clients (and anyone who recently booked with you). New clients will not see you for Discovery or Clarity. Understanding / Transformation stay available for those clients. Worth-it mentors in this mode cannot approve junior leave.
Your avatar
Pick a style for chat and your workspace. Public mentor card photos stay admin-managed.
Professional Details
Security
Update your login password anytime. If you are locked out, ask your superadmin to reset it.