Refund & Cancellation Policy

Please read this policy carefully before booking a session with MindHope.

1. General Policy

MindHope offers mentorship-based services that involve time reservation, mentor availability, and operational planning.

Once a session is booked, resources are allocated specifically for you. Hence, refunds and cancellations are governed by the conditions below.

2. Refund Eligibility

A refund is applicable only under the following condition:

Payment has been made, and no session has been taken within seven (7) days from the date of payment.

Refund requests must be raised within this 7-day window by contacting support@mindhope.in.

3. No Refund After Session Usage

Once a session has been conducted—partially or fully—no refunds will be provided.

This applies even if:

The mentor is changed at a later stage
The user is dissatisfied after attending a session
The session was short or exploratory in nature

Attending even a single session indicates service usage and confirms acceptance of this policy.

4. Cancellation & Rescheduling Policy

Users may request cancellation or rescheduling of upcoming sessions.

However, any cancellation or reschedule request made within 24 hours of the scheduled session time will not be considered, as the mentor’s time is already blocked and cannot be reassigned.

To avoid loss of session and ensure smooth support, users are advised to inform the MindHope team for any reschedule or cancellation at least 24 hours before the scheduled session.

We are here to support you. Please notify the MindHope team in advance so we can assist you better and manage mentor availability efficiently.

5. Mentor Change Policy

MindHope allows mentor changes where feasible to ensure a better user experience.

However, mentor reassignment does not make the booking eligible for a refund under any circumstance.

6. Payment Processing

All payments are processed through secure payment gateways such as Razorpay and Cashfree.

Approved refunds, if any, will be processed back to the original payment method as per gateway timelines.

7. Policy Enforcement

MindHope reserves the right to make the final decision on refunds and cancellations, in accordance with this policy.

Any misuse, repeated cancellations, or suspicious activity may lead to denial of refund requests.

8. Contact Us

For refund or cancellation requests, please contact us at:

Email: support@mindhope.in