Refund & Cancellation Policy
Please read this policy carefully before booking a session with MindHope. For common questions, visit our FAQ page.
1. General Policy
MindHope offers counselling and mentorship-based services that involve time reservation, mentor availability, and operational planning.
Once a session is booked, resources are allocated specifically for you. Hence, refunds and cancellations are strictly governed by the conditions below.
2. Refund Eligibility
A refund is applicable only under the following condition:
- Payment has been made, and no session has been taken within seven (7) days from the date of payment.
Refund requests must be raised within this 7-day window by contacting support@mindhope.in. Approved refunds will be processed back to the original payment method (Razorpay or Cashfree) per gateway timelines.
3. No Refund After Session Usage
Once a session has been conducted—partially or fully—no refunds will be provided.
This applies even if:
- The mentor is changed at a later stage (mentor reassignment does not trigger refund eligibility)
- The user is dissatisfied after attending a session
- The session was short or exploratory in nature
4. Cancellation & Rescheduling (4-Hour Lock)
Users may request cancellation or rescheduling of upcoming paid sessions directly from their My Space dashboard. Cancelling an open paid session via the dashboard restores one (1) plan credit back to your account.
Free / Discovery Chat: Once booked, Free Chat sessions cannot be cancelled. They can only be rescheduled, subject to the same 4-hour advance notice requirement.
5. Plan Validity & Inactivity Policy
Clients who have enrolled in the Understanding Plan or Transformation Plan must complete their sessions within a strict maximum period of 60 days from the date of purchase.
Any unused sessions or credits remaining after the 60-day period will automatically expire and be forfeited. Expired plans cannot be carried forward, nor are they eligible for a refund.
Inactivity: If MindHope does not receive any response or engagement from the client for a continuous period of 30 days, MindHope reserves the right to mark the remaining sessions as completed.
6. Account Deletion & Demolished Plans
Clients may request to permanently delete their account via the My Space dashboard at any time.
If a client deletes their account, any future open sessions are automatically cancelled to free up the mentor’s schedule.
7. Policy Enforcement
MindHope reserves the right to make the final decision on refunds and cancellations, in accordance with this policy. Any misuse, repeated cancellations, or suspicious activity may lead to denial of refund requests.
8. Frequently Asked Questions
Can I get a refund if I have not taken any session?
Yes. A refund is available only if no session has been taken within 7 days of payment.
What happens if I cancel within 4 hours of the session?
Cancellation or rescheduling requests made within 4 hours of the session time will not be accepted. The session is marked as a no-show, and the plan credit will be consumed.
How long are my plan credits valid for?
All sessions must be completed within 60 days from the date of purchase. Any unused credits after 60 days are forfeited automatically.
What happens if I delete my account while I still have credits?
Deleting your account demolishes your active plan. No refunds are processed for deleted accounts, and plan credits will not be restored.
9. Contact Us
For refund or cancellation requests, please contact us at:
Email: support@mindhope.in