Terms & Conditions

Please read these Terms & Conditions carefully before using MindHope’s mentorship and emotional guidance services.

1. About MindHope

MindHope is a mentorship and emotional guidance platform. We connect users with experienced mentors for structured conversations, guidance, and support.

MindHope does not provide clinical therapy, psychiatric treatment, or medical diagnosis.

2. Nature of Services

All sessions on MindHope are mentorship-based. Our mentors help users:

Understand their situation clearly
Explore emotions and thought patterns
Gain practical guidance and clarity
Receive non-clinical emotional support

These services are meant for guidance and personal development only.

3. Not a Substitute for Medical Care

MindHope is not a replacement for professional medical, psychiatric, or psychological treatment.

If you are experiencing severe mental distress, suicidal thoughts, or require urgent medical attention, please contact local emergency services or a licensed healthcare professional immediately.

4. Eligibility

By using MindHope, you confirm that:

You are at least 18 years old
You are using the platform voluntarily
The information you provide is accurate

5. Session Booking & Conduct

Users are expected to maintain respectful and appropriate behavior during sessions.

No abusive, threatening, or illegal behavior
No harassment of mentors or staff
No misuse of the platform or services

MindHope reserves the right to suspend or terminate access if these guidelines are violated.

6. Payments & Refunds

All payments made on MindHope are processed through secure third-party payment gateways.

Refunds, if applicable, are governed by our Refund Policy available on the website. MindHope reserves the right to assess refund requests on a case-by-case basis.

7. Confidentiality

Your privacy matters to us. Sessions are kept confidential within reasonable and lawful limits.

Information may be disclosed only when required by law or if there is a serious risk of harm.

8. Limitation of Liability

MindHope is not responsible for decisions, actions, or outcomes resulting from the use of our services.

Users are solely responsible for how they apply insights gained during sessions.

9. Intellectual Property

All content on MindHope, including text, design, logos, and branding, belongs to MindHope and may not be copied or used without permission.

10. Changes to Terms

MindHope may update these Terms & Conditions from time to time. Continued use of the platform implies acceptance of updated terms.

11. Contact Us

For questions or concerns regarding these terms, please contact us through the official communication channels listed on our website.