MindHope Terms & Conditions for Online Counselling & Mentorship (India)

These Terms & Conditions govern your use of MindHope’s online counselling, mentorship, and emotional support services in India.

1. About MindHope Counselling Platform

MindHope is an online counselling and mentorship platform in India that connects users with experienced mentors for emotional support, structured conversations, and guidance.

MindHope does not provide clinical therapy, psychiatric treatment, or medical diagnosis.

2. Nature of Counselling & Mentorship Services

All sessions are non-clinical counselling and mentorship-based conversations designed to help users:

Understand emotions and situations clearly
Gain mental clarity and practical direction
Receive emotional support through conversation

These services are intended for personal development and mental wellness support only.

3. Not a Substitute for Medical or Psychological Treatment

MindHope counselling services are not a replacement for licensed therapy, psychiatry, or medical treatment.

For severe mental health conditions, crisis situations, or suicidal thoughts, users must seek immediate help from licensed professionals or emergency services in India.

4. Eligibility for Counselling Services

You must be at least 18 years old
You are voluntarily using online counselling services
All information provided must be accurate

5. Session Conduct & Platform Usage

No abusive or inappropriate behavior
No harassment of counsellors/mentors
No misuse of the platform

MindHope reserves the right to restrict access if these guidelines are violated.

6. Payments, Refunds & Counselling Plans

Payments for counselling sessions and plans are processed via secure payment gateways.

Refunds are governed by the official Refund & Cancellation Policy of MindHope.

For common questions related to bookings, sessions, and platform usage, please refer to our FAQ page .

7. Counselling Plan Validity & Inactivity Policy

Clients enrolled in structured counselling plans such as the Understanding Plan or Transformation Plan must complete sessions within 90 days.

Gaps in counselling sessions reduce effectiveness and may require mentors to reassess previous discussions.

If no response is received for 30 days, MindHope reserves the right to mark sessions as completed.

Consistency in counselling sessions leads to better emotional and mental outcomes.

8. Confidentiality in Counselling

All counselling conversations are treated as confidential, within legal and safety limits.

9. Limitation of Liability

MindHope is not responsible for personal decisions taken after counselling sessions.

10. Intellectual Property

All platform content, branding, and materials belong to MindHope.

11. Updates to Terms

These terms may be updated periodically. Continued usage implies acceptance.

12. Contact

Email: support@mindhope.in