Privacy Policy

Your trust matters to us. This policy explains how MindHope handles your data.

1. Introduction

MindHope (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you use our services via our website, WhatsApp, or email communication.

2. Company Information

Legal Name: MindHope

Registered Address: NH Towers, Ranholla, New Delhi, Delhi – 110041

Contact Email: support@mindhope.in

3. Information We Collect

We collect only essential information required to deliver our services safely and effectively.

From Users:

Full Name
Mobile Number
Email Address
Gender (optional, for mentor matching)

From Mentors:

Educational and Certification Documents
Government-issued Identification (for KYC verification)

All collected information is used strictly for communication, verification, and platform operations. We do not misuse personal data.

4. Analytics & Tracking

We use Google Analytics 4 (GA4) and Meta Pixel to understand website usage and improve user experience.

These tools may collect anonymized data such as IP address, browser type, device information, and pages visited.

No personally identifiable information is shared with these third-party tools.

5. Purpose of Data Usage

We use collected data only for:

Facilitating communication between mentors and users
Mentor verification and platform safety
Sending essential WhatsApp or email updates and reminders
Improving our services and user experience

We do not sell, rent, or share personal data with any unauthorized third party.

6. Payments

All payments on MindHope are processed securely through trusted payment gateways such as Razorpay and Cashfree.

MindHope does not store or have access to your card details, bank information, or payment credentials.

Payment data is handled directly by these gateways under their respective security and privacy standards.

7. Communication Policy

We communicate with users and mentors only through:

WhatsApp messages
Official email communication

Mentor–client interactions occur privately. MindHope does not monitor or interfere in personal session discussions unless legally required.

8. Data Storage & Retention

Data is securely stored on protected cloud systems, including Microsoft OneDrive.

We retain user and mentor data for a maximum period of three (3) months after the end of communication or session.

You may request data deletion at any time by emailing support@mindhope.in.

9. User Eligibility

MindHope services are intended only for individuals aged 18 years or above. We do not knowingly collect data from minors.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no online platform can guarantee 100% security. Users share information at their own discretion.

11. Legal Compliance

MindHope complies with applicable Indian laws, including:

Digital Personal Data Protection Act (DPDP), 2023
IT Rules, 2011 (Reasonable Security Practices)

12. Your Rights

You have the right to:

Request access to your personal data
Request correction or deletion of your data
Withdraw consent for communication

Requests can be sent to support@mindhope.in.

13. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of our services implies acceptance of the updated policy.

Last Updated: August 2025

14. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

Email: support@mindhope.in